PSA: Don’t buy Chipolo trackers if you value your valuables /u/Humble_Future_8457 Android

I’m sharing my experience with Chipolo to warn others about their unreliable products and convoluted return process. I first noticed the defect when I couldn’t find my wallet and, of course, the Chipolo tracker failed to help me locate it. If you’re considering buying their trackers, here’s what you need to know:

1. Poor Product Quality

I purchased 4 Chipolo products, and 2 have already stopped working within 6 months. A 50% failure rate in such a short time is unacceptable for any product, let alone one designed to track valuable items.

1. Misleading Features

One of Chipolo’s key selling points is the ability to locate items by moving closer to them. However, this feature is unreliable and barely works in real-life situations, leaving you guessing rather than confidently locating your items.

Even when the trackers are functioning, the tracking itself is unreliable. The Chipolo cards only ring every few attempts, making it hit-or-miss when trying to locate items. While I can’t rule out the possibility that this might be a “Find My Device” issue, it still undermines the core functionality of the product and makes it unreliable in critical moments.

1. Overcomplicated and Inconsistent Support

When one of my Chipolo cards stopped working, I was asked to film myself pressing the reset button for 30 seconds to prove the issue. On top of that, the instructions were unclear – they originally made it sound like the stopwatch needed to be visible in the same video.

After pointing out how impractical this was (who has a tripod lying around to film this?), they responded to a rant I posted on Reddit, apologizing and clarifying that the stopwatch didn’t actually need to be in the video.

Despite this supposed clarification, their support still rejected my original video – where I did exactly what they asked – and demanded I record another video, even though the first one clearly showed the reset button being pressed. This constant back-and-forth and shifting goalposts made an already frustrating experience even worse.

Chipolo’s support process seems designed to wear customers down. Instead of sending a prepaid return label or providing a straightforward solution, they force customers to jump through hoops and follow unclear instructions. It feels like they’re banking on people giving up, rather than fixing their products or taking responsibility.

If you’re thinking about buying Chipolo trackers, I’d strongly recommend looking elsewhere. Their products are unreliable, and their support process is anything but supportive. Save yourself the hassle.

Chipolo, if you’re listening: Fix your quality issues and make your return process easy for customers. This isn’t rocket science – it’s basic customer care.

I’m sharing my experience with Chipolo to warn others about their unreliable products and convoluted return process. I first noticed the defect when I couldn’t find my wallet and, of course, the Chipolo tracker failed to help me locate it. If you’re considering buying their trackers, here’s what you need to know:

1. Poor Product Quality

I purchased 4 Chipolo products, and 2 have already stopped working within 6 months. A 50% failure rate in such a short time is unacceptable for any product, let alone one designed to track valuable items.

1. Misleading Features

One of Chipolo’s key selling points is the ability to locate items by moving closer to them. However, this feature is unreliable and barely works in real-life situations, leaving you guessing rather than confidently locating your items.

Even when the trackers are functioning, the tracking itself is unreliable. The Chipolo cards only ring every few attempts, making it hit-or-miss when trying to locate items. While I can’t rule out the possibility that this might be a “Find My Device” issue, it still undermines the core functionality of the product and makes it unreliable in critical moments.

1. Overcomplicated and Inconsistent Support

When one of my Chipolo cards stopped working, I was asked to film myself pressing the reset button for 30 seconds to prove the issue. On top of that, the instructions were unclear – they originally made it sound like the stopwatch needed to be visible in the same video.

After pointing out how impractical this was (who has a tripod lying around to film this?), they responded to a rant I posted on Reddit, apologizing and clarifying that the stopwatch didn’t actually need to be in the video.

Despite this supposed clarification, their support still rejected my original video – where I did exactly what they asked – and demanded I record another video, even though the first one clearly showed the reset button being pressed. This constant back-and-forth and shifting goalposts made an already frustrating experience even worse.

Chipolo’s support process seems designed to wear customers down. Instead of sending a prepaid return label or providing a straightforward solution, they force customers to jump through hoops and follow unclear instructions. It feels like they’re banking on people giving up, rather than fixing their products or taking responsibility.

If you’re thinking about buying Chipolo trackers, I’d strongly recommend looking elsewhere. Their products are unreliable, and their support process is anything but supportive. Save yourself the hassle.

Chipolo, if you’re listening: Fix your quality issues and make your return process easy for customers. This isn’t rocket science – it’s basic customer care.